Refund policy
What you get back if you cancel, by product. These are the same figures as Article 8 of the Terms of Service.
Clinic visits — nothing to refund
KBEAUTRIP does not take bookings or payments for medical care. You arrange the appointment with the clinic directly, so cancellations and refunds follow the clinic’s own policy.
| Product | When you cancel | Refund |
|---|---|---|
| Package (non-medical services) | 7 or more days ahead | 100% |
| 3 or more days ahead | 50% | |
| After that | 0% | |
| Non-medical booking (spa, food, culture) | 1 or more days ahead | 100% |
| After that | 0% | |
| Local Friend | 2 or more days ahead | 100% |
| 1 or more days ahead | 50% | |
| After that | 0% | |
| DNA kit | Any time before the cheek swab | 100% |
| Once the swab is taken | 0% | |
| Pharmacy products | Unopened, within 7 days of delivery | 100% |
| Opened or used | 0% | |
| Subscription | 3 or more days before dispatch | Next delivery cancelled |
| Already dispatched | Pharmacy product rules apply |
- · Refunds go back to the payment method you used and take 7~15 business days after approval.
- · Natural disasters, flight cancellations and illness are reviewed case by case, separately from the table. We may ask for documentation.
- · If a Local Friend is not assigned, or the partner cancels, you are refunded in full regardless of timing.
- · For change of mind on international product orders you pay return shipping, which can exceed the price of the item.